The first thing to try is to clear your browser cache. If you don't know how to do that, read How to refresh your browser's cache.
Depending on your computer environment, sometimes one web browser may work better than another. To troubleshoot these issues, try a different web browser.
If you're on a Windows computer and you're using Firefox, for example. Try using Chrome or Internet Explorer.
If you're on a Mac using Chrome, try using Safari or Firefox.
If you're on a mobile device or a tablet, instead of the native browser on that device, use Chrome or Firefox.
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